CRM & WORKPLACE

Transform your sales, marketing, and services through digital innovation

DIGITALL empowers industries with digital transformation to achieve sustainable business growth. In challenging times, the demand for a comprehensive 360° reinvention of the customer journey and experience has intensified, with Artificial Intelligence (AI) as the core foundation.

The ongoing evolution of work practices and the digitalization of workplaces demand adjustments in business models and corporate cultures. Build stronger connections with your customers and offer them greater flexibility, leveraging megatrends such as direct-to-consumer approaches and subscription-based models.

Leveraging AI-driven customer insights and cloud technologies, we provide Customer Relationship Management (CRM) as both a platform and a strategic approach to enhance your understanding of customer-focused processes and interactions.

We also deliver intelligent, personalized workspaces for employees. Collaborate seamlessly with colleagues worldwide, stay mobile on any device, and harness Artificial Intelligence for advanced reporting and predictive insights.

CRM & CUSTOMER JOURNEY

Success in today’s business landscape hinges on delivering exceptional customer experiences. With AI-powered, personalized customer journeys for marketing, sales, and service, you can connect with your customers at the perfect time, with the ideal message, and through the most effective channel. We provide tailored industry solutions and support you in crafting a unified 360° experience across all touchpoints.

  • Customized solutions for sales, marketing, e-commerce, and customer service
  • Customer journey oversight leveraging advanced CRM platforms
  • Holistic 360° customer engagement and experience
  • AI-powered tailored customer interactions
  • Direct-to-Consumer (D2C) models and strategies
  • Programs to foster customer retention and loyalty
  • Integrated multi-channel management systems
  • Efficient lead acquisition and lifecycle management
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WORKPLACE

Equip your employees with the essential tools, platforms, and resources to perform efficiently and achieve their objectives. By leveraging fully digital work environments, smart process automation, cloud solutions, and AI, you can embrace modern work trends, enhance team collaboration, and tailor dashboards to suit the unique needs and goals of your workforce.

  • Boost employee productivity with digital workspaces and automated workflows
  • Comprehensive management of digital work environments
  • Collaborative tools and solutions
  • Portals and online communities
  • Secure workplace environments
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ERP

Advanced ERP systems elevate your business growth to unprecedented levels. Our solutions are designed with precision and customized to align with your organization’s specific requirements. This ensures full optimization of your operations and financial management processes.

An ERP system removes redundant tasks, simplifies workflows, and enhances overall efficiency. It equips users and managers with tools for precise forecasting and offers highly customizable reporting. Data security adheres to the highest compliance standards, ensuring your business runs seamlessly and securely.

  • Streamlining operations for peak performance
  • Transforming product management and delivery
  • Enhancing customer interaction and satisfaction
  • Empowering employees with effective tools and insights
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INTEGRATION
& DATA

Our data platform services enable you to harness the full potential of your customer data and uncover new business opportunities. We assist with the seamless integration and management of your data within your systems and workflows, enabling transparent reporting, tailored customer experiences, and accurate forecasting. Maximize business value through AI-powered data analytics and cutting-edge BI solutions for marketing, sales, service, and commerce.

  • Unlock business opportunities with advanced data platforms
  • Enhance customer experiences through data and system integration
  • Comprehensive 360° customer insights
  • Customer analytics and BI strategy development
  • End-to-end design and implementation
  • Efficient data storage and system unification
  • Intuitive visualization and self-service tools
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CLOUD &
OPERATIONS

Cloud technology empowers your workforce with enhanced flexibility, eliminates data silos, and facilitates the integration of systems and services for seamless 360° operations.

Boost operational efficiency with tailored managed services that optimize resources and investments. Unify operations across all locations and leverage collaborative tools and applications for maximum productivity.

  • Operations and management for Customer Experience Cloud solutions
  • Office 365 support and operational management
  • Managed services for data analytics and business intelligence
  • DevOps solutions for Customer Experience platforms
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